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When you have questions, concerns, or banking issues of any kind, First Midwest Bank is here to help. If you need help or have questions you’d like answered, please choose the contact method that is most appropriate to the urgency of your request, or that works best with your schedule and availability.


Our highly trained team of Internet Bankers is ready to serve you. We'll respond to any email you send within 48 hours of receiving your request.
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Customer Care

When we say “we’re here to help,” we mean that literally. Unlike other banks that outsource or offshore their customer service functions, First Midwest’s Customer Care Center is located right here. It’s staffed by First Midwest employees who share your values and know your neighborhood, so you can expect the same commitment, character and client focus you’ll experience in person at any of our neighborhood branches.

Customer Care Center: 800-322-3623

Monday through Friday

7am to 7pm


8am to 5pm


9am to 2pm

Branch Locations

With almost 100 First Midwest branch locations and ATM machines across Illinois, northwest Indiana and eastern Iowa, chances are there’s a facility convenient to your home or workplace. Use our ATM & Branch Locator to get connected with a First Midwest Banker near you.
Find the Nearest Branch

Instant Answer Center

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