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Fraud and Identity Protection

First Midwest Bank is committed to providing you with the best service in a secure environment. In an effort to assist our clients, we want to make you aware of potential online fraud.

How to Protect Your Business Computer

How to Protect Your Personal Computer

Online fraud occurs when someone poses as a legitimate company to obtain personal data such as:

  • Credit card numbers
  • Bank account information
  • ATM PINs
  • Social Security numbers
  • Passwords, or other sensitive information

If successful in gaining access to your data, they will conduct illegal transactions using your accounts. Often called "phishing" or "spoofing," the most current methods include fraudulent e-mails, websites, pop-up windows, cell phone text messages or any combination of these. Anti-virus software and firewalls may not stop these attacks.

A phishing scam is an identity theft attempt that arrives via a text or email message. It appears to come from a legitimate source such as a trusted business or financial institution, and includes an urgent request for personal information. The message usually invokes some critical need to update account information immediately. By clicking on a link provided in the text message or e-mail, you are led to an official-looking website. However, it is not the legitimate website for that company. This fraudulent site has been created by the thief so he or she can steal your identity and charge on your credit cards or commit crimes in your name.

It can be very difficult to identify a fraudulent site. However, clues in the address can sometimes reveal the deception. Similar-looking characters might be substituted in the spelling of the link for the real character so that an "N" is used in place of an "M." An example of this may look like "firstnidwest.com" instead of "firstmidwest.com." Other times an IP address – a numerical address – is used to hide the fact that the link is not taking the victim to a real site.

See an example of a fraudulent e-mail

The best way to protect yourself from phishing scams is to not supply personal information in response to an e-mail request. Call the company's customer service department to verify the legitimacy of the request before providing any information. Do not use phone numbers contained in the e-mail or text message (if any are included). If you receive a link to a website, do not click on it. Rather, manually enter the trusted address in your browser.

Learn what to do if you fall victim to an online scam

If you have encountered a suspicious e-mail, website, text message or other pop-up window, do not respond with personal information.  Call us at 800-322-3623 and provide us with the details of the scam. A First Midwest Bank representative may follow up with you for additional information or clarification.

If you have replied with personal information to a suspicious e-mail, website, or pop-up window claiming to be affiliated with First Midwest Bank, please call us at 800-322-3623.

Fighting Back Against ID Theft

Avoid ID Theft

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